{"id":2617,"date":"2017-09-25T08:43:49","date_gmt":"2017-09-25T06:43:49","guid":{"rendered":"http:\/\/www.killumets.ee\/staging\/?p=2617"},"modified":"2022-04-06T13:27:02","modified_gmt":"2022-04-06T11:27:02","slug":"muudatuste-juhtimine","status":"publish","type":"post","link":"https:\/\/www.killumets.ee\/staging\/muudatuste-juhtimine\/","title":{"rendered":"Uskumatult lihtne kuid t\u00f5hus v\u00f5te, kuidas  muudatuste juhtimine kiiremaks ja valutumaks muuta"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">K\u00f5ik juhid teavad, et muudatused on valulikud ja muudatuste juhtimine on raske. Inimesed ei tule muutustega kaasa, need tekitavad stressi jne. Aga see ei pea nii olema!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kas oleks tore, kui k\u00f5ik ettev\u00f5tte t\u00f6\u00f6tajad n\u00e4eks rohkem suurt pilti, m\u00f5tleks rohkem kastist v\u00e4ljas, oleks rohkem paindlikumad ja teeksid rohkem ettev\u00f5tte seisukohalt \u00f5igeid otsuseid? Selle <strong>saavutamine on \u00fcllatavalt lihtne<\/strong>&nbsp;&#8211; on vaja ainult natuke m\u00f5tteviisi muuta.&nbsp;Tutvustan teile \u00fcht t\u00f5husaimat v\u00f5tet, et muudatuste juhtimine oleks lihtsam ja kiirem. Toon selle lahenduse kohta kaks n\u00e4idet.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Keskendu sellele, mida sa rohkem tahad<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e4ide p\u00e4rineb \u00fchelt minu \u00f5petajalt. Tuli tema juurde \u00fche suurkorporatsiooni president (vaatasin t\u00e4na j\u00e4rgi, Fortune500 ettev\u00f5tete seas stabiilselt esimese 10% hulgas) ning soovis saada n\u00f5u, kuidas v\u00e4hendada oma organisatsioonis diskrimineerimist. Ja see \u00f5petaja saatis ta pikema jututa koju tagasi ning palus siis tagasi tulla, kui ta on v\u00e4lja m\u00f5elnud, <strong>mida ta ROHKEM tahab<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CEO l\u00e4kski ja m\u00f5tles tervelt kolm n\u00e4dalat (oli olnud v\u00e4ga raske \u00fclesanne). Ja s\u00f5nastas siis oma v\u00e4ljakutse j\u00e4rgmiselt: kuidas tagada, et k\u00f5ik t\u00f6\u00f6tajad, kes selle ettev\u00f5tte edusse panustavad, tunneksid ennast meie juures oodatuna. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> Toon selle soovide paari uuesti ja eraldi v\u00e4lja: <\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td> <strong>Vana s\u00f5nastus<\/strong> <\/td><td> <strong>Uus s\u00f5nastus<\/strong> <\/td><\/tr><tr><td> Kuidas v\u00e4hendada diskrimineerimist?                                                                                                                   <\/td><td> Kuidas tagada, et k\u00f5ik t\u00f6\u00f6tajad, kes selle ettev\u00f5tte edusse panustavad, tunneksid ennast meie juures oodatuna? <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Kuidas teile tundub &#8211; mis muutus? Kumb \u00fclesandep\u00fcstitus pigem <strong>innustab asja kallale asuma<\/strong>? Ja kumb \u00fclesandep\u00fcstitus tekitab pigem m\u00f5tteid stiilis &#8220;hakkab j\u00e4lle pihta&#8221; v\u00f5i &#8220;katsume selle jama kuidagi kaelast \u00e4ra saada&#8221;? Kuidas teile tundub, kumma \u00fclesandep\u00fcstitusega t\u00f6\u00f6tajate juurde minnes on <strong>eesm\u00e4rgi t\u00e4itumine reaalsem<\/strong>? Kumma puhul l\u00e4heb <strong>eesm\u00e4rgini liikumine kiiremini, v\u00e4iksema vastuseisuga<\/strong> t\u00f6\u00f6tajate poolt? <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Probleemi-keskne l\u00e4henemine j\u00e4tab suure osa meie potentsiaalist kasutamata <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kogu diagnostilise maailmavaate ja sellest l\u00e4htuvate muudatuste juhtimise tehnikate \u00fcks suur piirang on probleemi-keskne l\u00e4henemine. Valdav osa inimesi on \u00f5petatud (mina kaasa arvatud) probleeme leidma ja siis neid lahendama. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> <strong>\u201eLeia probleem \u2013 lahenda probleem\u201c m\u00f5tteviis<\/strong> on \u00fcle kandunud keelde, mida kasutame. Aga meie ajule ei meeldi negatiivses toonis p\u00fcstitatud \u00fclesanded, selline keel langetab oluliselt aju v\u00f5imekust kastist v\u00e4lja m\u00f5elda, suurt pilti n\u00e4ha, paindlikult tegutseda. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jagan sinuga \u00fchte head ja \u00fclevaatlikku videot samal teemal tehtud teadusuuringute kohta:  <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Barbara Fredrickson: Positive Emotions Open Our Mind\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Z7dFDHzV36g?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption>Barbara Fredrickson: Positive Emotions Open Our Mind<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Mida siis ikkagi teha, et muudatuste juhtimine oleks lihtsam ja kiirem<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kokkuv\u00f5tvalt, MEIE AJULE MEELDIB v\u00e4lja m\u00f5elda, <strong>kuidas saada ROHKEM midagi, mis on hea ja m\u00f5nus<\/strong> (rohkem palka, rohkem kohe esimesel korral \u00f5igesti tehtud tooteid, rohkem veatult sujuvaid projekte, rohkem r\u00f5\u00f5msaid kliente). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MEIE AJULE ERITI EI MEELDI v\u00e4lja m\u00f5elda, kuidas midagi v\u00e4hendada v\u00f5i \u00fcldse \u00e4ra kaotada (v\u00e4hendada kliendikaebuste hulka, v\u00e4hendada projektis tekkivate vigade arvu, v\u00e4hendada defektsete toodete arvu). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jah, probleemidega tuleb tegeleda ja tegeletaksegi, kuid nagu tuleb v\u00e4lja, siis <strong>iga<\/strong> <strong>probleemi saab s\u00f5nastada kahe nurga alt<\/strong>: mida sa tahad v\u00e4hendada v\u00f5i mida sa tahad rohkem. \u00dcks paneb meie m\u00f5tte lendama ja t\u00f5stab entusiasmi. Teine m\u00f5jub eelnimetatud omadustele p\u00e4rssivalt. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Nimi meest ei riku &#8211; v\u00f5i siiski?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Olin seotud \u00fche suurema projektiga, mille l\u00e4bivaks teemaks oli muudatuste juhtimine. M\u00e4rkasin selle projekti k\u00e4igus, et osa juhte mainis meie t\u00f6\u00f6tubade l\u00f5pus mingit koosviibimist. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mulle j\u00e4id eriti silma s\u00f5nad, mida kasutati<\/strong>: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><em>&#8220;homme on j\u00e4lle kliendikaebuste koosolek&#8221;<\/em>, <\/li><li><em>&#8220;ahh, j\u00e4lle see neljap\u00e4ev oma kaebuste koosolekuga&#8221;<\/em>, <\/li><li><em>&#8220;j\u00e4lle pean mina ka neid krdima kaebuseid arutama minema&#8221;<\/em> jne. <\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Saate ilmselt m\u00f5ttest aru.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tahtsin oma silmaga n\u00e4ha, mis seal neljap\u00e4eviti siis toimub ja l\u00e4ksin ka  koosolekule kohale. Tegime alguses l\u00e4bi v\u00e4ikese m\u00f5tteharjutuse, mille tulemusena valiti koosolekule uus nimi. Ja uueks nimeks sai &#8220;Perfektse teeninduse koosolek&#8221;.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lisaks nime vahetamisele tegime paaril korra veel kokku umbes 2 tunni jagu harjutusi, et probleemi-lahendamise keelest v\u00e4lja tulla ning \u00f5ppida rohkem ringi vaatama pilguga <strong>mida ma rohkem tahaksin<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tulemus.<\/strong> Juba v\u00e4hem kui \u00fche kuuga oli muutunud minu jaoks kaks v\u00e4ga olulist asja: <\/p>\n\n\n\n<ol class=\"wp-block-list\"><li> <strong>\u00d5hkkond\/meelsus<\/strong> &#8211; koosolekule tulemine polnud enam karistus, vaid v\u00f5imalus kliendi jaoks t\u00e4htsates asjades kaasa r\u00e4\u00e4kida. Ja seda kasutati ka siis, kui otsest probleemi polnud veel tekkinud. Kes ei tahaks, et tema kliendid saaksid ettev\u00f5tte teenuseid kasutades ainult positiivseid kogemusi?<\/li><li><strong>Ettepoole vaatamine<\/strong> &#8211; j\u00e4rjest rohkem aega investeeriti aruteludesse (keegi ei k\u00e4skinud ega sundinud), mis olid suunatud juba olemasoleva hea teenuse veel paremaks tegemiseks v\u00f5i siis v\u00f5imalike probleemide ennetamiseks. &nbsp;<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Ja kaebuste hulk muudkui kahanes\u2026<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Teema pakub huvi? <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">See, mida siin kirjeldan, on v\u00e4ike t\u00fckike suuremast m\u00f5tteviiside ja tehnikate kogumist, mille olen nimetanud <strong>dialoogiline muudatuste juhtimine<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kui sa tahad sarnaseid <strong>lihtsaid aga t\u00f5husaid muudatuste juhtimise t\u00f6\u00f6riistu<\/strong> ka oma ettev\u00f5ttes kasutusele v\u00f5tta, siis v\u00f5ta \u00fchendust ja arutame koos, kas ja mis Sulle v\u00f5iks sobida!<\/p>\n\n\n\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link\" href=\"http:\/\/www.killumets.ee\/staging\/kontakt\/#contact\">V\u00f5ta \u00fchendust<\/a><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">V\u00f5i <strong>telli enda ettev\u00f5ttesse sisekoolitus<\/strong>, mille k\u00e4igus teooriat uudistada,  tehnikaid ja p\u00f5him\u00f5tteid harjutada ning samal ajal ka juba m\u00f5ni reaalne probleem enda jaoks ringi p\u00f6\u00f6rata ja \u00e4ra lahendada. <strong>Seda saab v\u00e4ga edukalt teha ka <em>online<\/em>&#8216;is! <\/strong><\/p>\n\n\n\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link\" href=\"http:\/\/www.killumets.ee\/staging\/kontakt\/#contact\">K\u00fcsi koolituste kohta<\/a><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>K\u00f5ik juhid teavad, et muudatused on valulikud ja muudatuste juhtimine on raske. Inimesed ei tule muutustega kaasa, need tekitavad stressi jne. Aga see ei pea nii olema! Kas oleks tore, kui k\u00f5ik ettev\u00f5tte t\u00f6\u00f6tajad n\u00e4eks rohkem suurt pilti, m\u00f5tleks rohkem kastist v\u00e4ljas, oleks rohkem paindlikumad ja teeksid rohkem ettev\u00f5tte seisukohalt \u00f5igeid otsuseid? Selle saavutamine on [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":2856,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[65],"tags":[152,146,147,125,148],"class_list":["post-2617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uus-ja-kuum","tag-appreciative-inquiry","tag-dialoogiline-muudatuste-juhtimine","tag-dialoogiline-organisatsiooni-arendamine","tag-muudatuste-juhtimine","tag-muutuste-juhtimine"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.killumets.ee\/staging\/wp-json\/wp\/v2\/posts\/2617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.killumets.ee\/staging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.killumets.ee\/staging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.killumets.ee\/staging\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.killumets.ee\/staging\/wp-json\/wp\/v2\/comments?post=2617"}],"version-history":[{"count":12,"href":"https:\/\/www.killumets.ee\/staging\/wp-json\/wp\/v2\/posts\/2617\/revisions"}],"predecessor-version":[{"id":5548,"href":"https:\/\/www.killumets.ee\/staging\/wp-json\/wp\/v2\/posts\/2617\/revisions\/5548"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.killumets.ee\/staging\/wp-json\/wp\/v2\/media\/2856"}],"wp:attachment":[{"href":"https:\/\/www.killumets.ee\/staging\/wp-json\/wp\/v2\/media?parent=2617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.killumets.ee\/staging\/wp-json\/wp\/v2\/categories?post=2617"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.killumets.ee\/staging\/wp-json\/wp\/v2\/tags?post=2617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}